PROJECT SPOTLIGHT
University of Roehampton
The Challenge
Before working with Smartec, the client lacked clear visibility across their fire and security assets. There was no accurate or centralised record of equipment, making it difficult to understand asset locations, condition, or system status.
This resulted in unexpected system failures, operational downtime, and increased safety risk. False alarms were frequent, disrupting business continuity and consuming significant staff time. Much of the fire fighting equipment (FFE) was outdated, increasing the risk of non-compliance and reduced system effectiveness.
Support for urgent issues was slow, and without strategic oversight, maintenance remained reactive rather than preventative.
- 63 Sites
- Over 14,000 Assets
- 5,137 Emergency Lights
- 1,389 Extinguishers & Blankets
- 7,761 Fire Alarm Assets - Mixture of Wired and Radio Systems
- Fire Curtains, Aspiration systems and Gas Suppression
- Ansul Systems
The Smartec Solution
Smartec introduced a fully digital, proactive asset management approach.
Through the Smartec Asset Management Portal, the client now has complete visibility of all assets, including accurate locations, quantities, and system status. Digital logbooks and system tracking enable proactive monitoring, identifying failing systems and maintenance gaps before they become critical.
Detailed system histories allow faster diagnosis of false alarm causes, significantly reducing unnecessary callouts and disruptions. The portal also automatically flags equipment approaching end-of-life, ensuring outdated FFE is replaced proactively to maintain compliance and safety standards.
For critical issues, Smartec provides rapid on-site engineering support, minimising downtime. A dedicated Key Account Manager delivers strategic oversight, long-term planning, and a single point of accountability for the client’s entire fire and security compliance strategy.
The result
The client transitioned from reactive maintenance to a proactive, data-driven model. With improved visibility, faster response times, fewer false alarms, and stronger compliance, Smartec delivered greater resilience, safety, and long-term confidence across the site.